Asking users to comment
February 6th, 2008 . by Rytis ZumbakisWhat do you think about Azz Cardfile program?
How was the customer support?
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6 Responses to “Asking users to comment”
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I love AZZ Cardfile, I’ve been using it for a long time now at least 4 years. It’s a great way to save bits of data, and information. I use it to keep information when I solve a computer problem, or information on links and places I’ve visited. I keep my client information in it. Now with the Beta it’s even easier to keep like items together.
I do own a registered copy, and I think I’ve only ever needed to contact support twice. Both times the reply times was short, and my issue was resolved.
Hmmm, I believe I got AZZ Cardfile when the old Windows 98 dispensed with MS Cardfile. Through your several updated versions of AZZ I’ve been a staunch supporter. Being a former librarian, I always enjoy keeping my personal information organized, and AZZ supports my eclectic interests. Until Hurricane Katrina destroyed my collection of movies, I had them indexed on AZZ. I submitted MY MOVIES index to the insurance company with my claim, and had no problem proving my loss. If I had the contents of my entire house indexed in a similar fashion, doubtless the whole claim would have been settled much faster.
My AZZ service issues were about the registration number as I changed computers. Support contacted me today within an hour after I asked for my code, so I could remove that “Unregistered” notation from the screen.
Just when I think you’ve created the “perfect” AZZ cardfile, you imagine an even more perfect version, and I must dig out the registration number again! Thank you for your good ideas and evolving software.
Hi Rytis,
Your explanation about the Temp files getting destroyed hit the nail on the head. Seems I’ve been using a Norton Utilities to clean up my files and delete temp and ’suspect’ files quite often during the day to prevent infection from viruses. I’m sure some of those times were at the same times I was making changes in my AZZ file.
I’ll avoid the cleanups for a few days and see if that prevents the AZZ file prolems I was having.
Sounds like a good bet,I sure appreciate your quick analysis of the problem - I’ll let you know if your suggestion resolves it.
Thanks again, Don
Hi, Rytis,
Thank you for the opportunity to tell you how much I appreciate AZZ. I have been using it for a number of years, and it is definitely one of the most valuable software products I own.
I use it to hold most of the bits of information and details of my personal and professional life, in a free-form format that is very easy to access and maintain.
I used to use a product called Tornado Notes, one of the first programs of this type. Over the years they added a lot of features and complexity which I didn’t need or want. When I found your program, I was happy to switch.
Your product also has the card index, which makes it really easy to find everything without having to search for cards by key words.
Product support has been very good. The couple of times I have written to you about a bug, I’ve received prompt personal responses. I’ve been able to help diagnose the conditions triggering the problem, and the problems have indeed been fixed in later releases.
I am eagerly awaiting version 4.0 - any news on when it will be ready?
Thanks,
— Wayne
When is the version 4 coming out?
My only “problem” with Azz Cardfile is… the fact that I’ve found this great product just several months ago (lol…)
Actually I’ve been looking for years for software doing just what Azz does but somehow missed it. I’ve tried a lot of other products but none made me happy - until I found Azz Cardfile!!
This product is no less than excellent! It does all I could ask for, it’s simple, and it works flawlessly with Hebrew (I live in Israel.)
Support is very good and quick too:)
Thank you Rytis, keep on the good work!
Oded