AZZ Cardfile software blog - ask for support here
October 13th, 2007 . by Rytis ZumbakisFeel free to ask for help here, your problem and solution may be useful to other users as well.
24 Responses to “AZZ Cardfile software blog - ask for support here”
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Have used AZZ for years. Have been using 3.3 with Vista Ultimate. It was working fine, but today it began to have a problem saving changes (error messages). Then suddenly it said cannot find cardfile AT ALL. All the data seems to have disappeared. Any suggestions other than starting over? Thanks. Spencer
Please clarify, you can not find the program or data file .azz ?
If the latter, search your computer for *.azz (star dot azz) to locate in which folder the data file is stored. Start AZZ Cardfile program and use menu item File | Open to load tha data file into the program.
In case data file(s) are lost or corrupted (this can happen in the event of computer emergency shut down, PC hardware or operating system failure), try to recover from backup file(s).
For each data file, the backup file is automatically created (unless you disable this option).
The backup file should reside in the same folder where main data file was, and carry extension .bak. For example, if the file was addresses.azz backup would be addresses.bak .
Locate the bak file, copy to another folder, rename to carry extension .azz and open in the program.
The program could not find the file. It is looking for “F:\AZZ cardfile.bak”. Why the F: drive? I found the backup file, moved it to my documents and renamed it “My Cardfile.azz.” When I try to open it, it still has the F:\ path associated with it, and I can’t figure out how to change that. Can you help? Thanks. Sorry I’m not more techie. Spencer
Hello. Based on past experience, I don’t expect any further help. Based on an old saved version, I started re-creating my cardfile, but the same error have recurred. Clearly, your product will still not work with VISTA, so I will have to uninstall it and find another product. It was a useful program, but tech support was never one of its strengths, and I can’t be bothered with it now.
I would like to scan in some information into azz but have not been able to. Does anyone have direction on how to enter a file that has been created by scanning a document.
Just a quick follow-up. I was trying the new Beta version, so I thought my problems might lie there. I reinstalled 3.3, and it worked fine for a few days but has now started the same behavior: it begins by not being able to save new data; then it says it can’t find the file anymore. Apparently, it just isn’t really compatible with VISTA. I’ve never had a problem on my machines running XP. Has anyone else had a similar problem with VISTA? Thanks. Spencer
I have used AZZ for quite a few years and recently got a new laptop which has VISTA on it. I downloaded the Beta for Vista and find it works good. I had a problem now and again. I found that when I started AZZ I had to manually pick my file to open. But discovered in TOOLS, OPEN AND SAVE I told it to open last opened file. That solved my problem. I expect some glitches with the new Vista version. It helped me to read the instructions! DougThompson
Ronald Jezeski - AZZ Cardfile cards are each like new text editor window. It is possible to simply type text in there, or copy-paste a chunk of text from elsewhere. Insert pictures if necessary.
Means - sorry for delay.
Please keep your .azz files in Documents folder.
Doug Thompson - do you mean “Open last used data file on startup” does not work? Make sure this option is enabled in Tools | Options | General
Consider this. In Ver 3.2 When an .azz file is opened, if PC is shutdown wihout first exiting AZZCardfile then last opened file may not be registered as last. If open file is to be normal default at AZZ startup then use AZZCardfile exit to register it as last file.
Nigel, you answer your own question. Good computing practice is to exit programs, then shut down computer.
One solution - set “autosave” to short period, during save last used file will register.
Another - use desktop shortcuts to launch specific .azz files.
I’m a registered user of Version 3 and going to purchase an upgrade license but I can’t get the USB wizard to work. I am running a new Vista laptop and everything (Program and Icon) installs on the USB flashdrive except for the actual files! (Which are now, as recommended, in the AZZcardfile folder along with “sample file”) — nothing shows up on the flashdrive no matter how long I wait. it just says “finished” please help.
I’m having a simular problem, If I add groups and/or files to Flash Drive, I can see them all, but not when I go back to my origional computer.
The answer to my problem was my hiearachy thinking. The answer is: data is stored on different cards, grouped together the way you want, then all cards are saved in one file.
Two days ago, my card list all of a sudden has hypens through every title. The filter shows that is the choice. Have not been able to change the filter back to what it was three days ago.
Yesterday my computer did an automatic update. I saved AZZ right before my computer started the update. Now when I try to open the program it says CARDFILE.AZZ not found. I have looked for a .bak version but there is not anything. My version was not registered yet. It was only a trial but I would still like to keep that information. I can’t do gateway go back. I have done searches for the program on my computer but every time I still get CARDFILE.AZZ not found.
Please help me
Paige — you should be able to re-download the program. Automatic updates should not delete your cardfile FILES which you can then open once you reinstall. (.bak version refers to back-ups of azz cardfile files) - Good luck to anyone trying to get any real support from AZZ cardfile. I’ve been waiting for 7 months to get any of my questions answered or responded to. Unfortunately, I think something must have happened to the developer.
Love this product, hate no customer support (I’m a paying customer of the previous versions, I will not pay for the new one until I hear back from someone).
The lost file that you want is now probably called AZZFILE4.XML (irrespective of the original AZZ filename). To make this data usable, you need to make it into a ZIP archive and then rename the ZIP file to the original name (eg SAMPLE.AZZ). Hope this helps.
I ordered the AZZ card file program in December of 2009. I HAVE NEVER RECEIVED THE LICENSE CODES DESPITE TRYING TO CONTACT SOMEONE BY E-MAIL THREE TIMES. ALL I GET IS AN AUTO RESPONSE. I HAVE MADE SURE THAT THE AZZ MAIL DOES NOT GO TO MY JUNK MAIL. COULD SOMEONE PLEASE LET ME KNOW WHY I HAVE NOT RECEIVED THE LICENSE CODES. I DO NOT WANT TO PAY MY CREDIT CARD BILL WITHOUT RECEIVING ALL THE INFORMATION.
I have the exact same problem as Mary. I do not believe that anyone from the company is assigned to send registration codes to customers. They love to sell the product but not to deal with customers. I get the automatic responses but no follow up.
I have still not gotten a reply after many many months. It’s a shame, because this is a great product. I have not purchased the upgrade because of this issue of no-response.
I love AZZ Cardfile, I’ve been using it for a long time now at least 4 years. It’s a great way to save bits of data, and information. I use it to keep information when I solve a computer problem, or information on links and places I’ve visited. I keep my client information in it. Now with the Beta it’s even easier to keep like items together.
I use it to keep information when I solve a computer problem, or information on links and places I’ve visited. I keep my client information in it. Now with the Beta it’s even easier to keep like items together.